Explore SYNA’s most common questions below.
If your question isn’t listed, our dedicated support team is always ready to assist you at hello@mysyna.com
About SYNA & Sleep Performance
What is SYNA?
SYNA is a sleep performance brand focused on improving rest through thoughtful design, comfort, and science-backed principles. We create non-ingestible sleep solutions that support better sleep environments.
What does “sleep performance” mean?
Sleep performance refers to how effectively your body rests and recovers during sleep. Factors like posture, light exposure, and noise play a key role in sleep quality and SYNA products are designed to address these factors.
Who are SYNA products designed for?
SYNA products are designed for people who want deeper, more restorative sleep and prefer physical, non-ingestible solutions to improve their sleep environment.
Choosing the Right Sleep Solution
How do I know which SYNA product is right for me?
Each SYNA product addresses a specific sleep disruption, such as poor posture, light exposure, or noise. You can choose based on the main factor affecting your sleep or combine products for a more complete sleep setup.
Can SYNA products be used together?
Yes. Many customers combine different SYNA products to create a complete sleep environment tailored to their needs.
Do I need to buy a bundle to see results?
No. Each product works independently. Bundles are available for those who prefer a more comprehensive solution or better overall value.
Materials, Safety & Quality
Are SYNA products safe for everyday use?
Yes. All SYNA products are designed for regular, nightly use and made with comfort and safety in mind.
Are the materials hypoallergenic?
SYNA products use materials selected for comfort and suitability for sensitive sleepers. Specific material details are provided on each product page.
Do SYNA products contain any chemicals or medications?
No. SYNA products are non-ingestible and do not contain drugs, supplements, or active chemicals.
Orders & Shipping
Where does SYNA ship from?
Orders are fulfilled through our logistics partners to ensure reliable delivery.
Do you ship within Australia?
Yes. We offer shipping within Australia, with delivery estimates shown at checkout.
Do you ship internationally?
International shipping availability depends on your location and will be displayed during checkout.
How long does delivery take?
Delivery times vary based on location and shipping method. Estimated delivery times are shown at checkout.
How do I change my shipping address?
Email hello@mysyna.com as soon as possible.
Addresses can only be updated before shipment. Once dispatched, we’re unable to modify the delivery.
Returns & Trial Policy
What is the 120-Night Risk-Free Trial?
The 120-Night Trial allows you to try your SYNA product at home for an extended period. If it’s not right for you, you can request a return according to our policy.
How do returns work?
If eligible, you can initiate a return by contacting our support team. Full details are outlined in our return policy.
Returns & Trial Policy
Yes. Bundles follow the same return policy, subject to the conditions outlined in our policy.
When will I receive my refund?
Once your return is received and inspected, we’ll email you with the approval status.
Approved refunds are issued to your original payment method.
Please allow additional time depending on your bank.
Payments & Account
What payment methods do you accept?
We accept major credit cards and other payment methods displayed at checkout.
Do I need an account to place an order?
No. You can check out as a guest, though creating an account allows you to track orders more easily.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems.
Support & Contact
How can I contact SYNA?
You can reach our support team through the contact options available on our website or sending email to hello@mysyna.com
How long does it take to receive a response?
We aim to respond to all inquiries as quickly as possible during business hours up to 48 hours.